Privacy Policy, website by Sanitas Torremolinos (Ykalia Asist, S.L.) is fully committed to respecting your privacy and to protecting any personal information you provide to it. BestHealthInsuranceSpain treats both privacy and security as a priority and makes every effort to ensure that all the information provided by you is protected. This policy respects and protects the privacy of all visitors to this Internet site.

The confidentiality of your information is of paramount concern to, website by Sanitas Torremolinos (Ykalia Asist, S.L.), and we are committed to ensuring that your privacy is protected.

Should you decide to provide us with any personal information then you can be assured that your data will only be used in accordance with this privacy policy and our cookie policy.

We may amend this privacy policy from time to time and new versions will be posted on this website. You should check this website from time to time to see if there have been any changes.

By using this website and/or providing us with your personal information, you consent to the use of your personal information as described in this privacy policy.

When do we collect information about you?

We collect personal information about you which you provide to us, examples include when:

  • you visit our website (please see our cookie policy for more details)
  • you request a quote, online, by telephone or using an intermediary
    you apply for a policy

We may also collect personal information about you from other persons, examples include when:

  • you are named in an application or a policy as a dependant under that policy – this may be an individual or a corporate policy
  • processing an application or claim, we may do credit or fraud checks, obtain medical reports or obtain information from other Bupa group insurers you have previously had insurance with
  • we are liaising with your family, employer, or treatment or other benefit providers, where you are a child, with your authority, or where you are unable to liaise with us

What information do we collect?

Our customer database may record the following information about you:

  • name, address and contact details
  • country of residence
  • age and date of birth
  • details of queries you have made
  • quotes you have requested
  • policy applications made by you

How we use your personal information

We may use your personal information, for example:

  • to respond to your queries, including providing quotes
  • to consider and process policy applications
  • to administer your policy and any claims you make
  • to provide you with our services under your policy, including to provide medical advice, travel assistance services, and support with your medical treatment and other benefits
  • to provide you with any updates on Bupa Global products and services
  • for any competitions or other marketing activities
  • to conduct and analyse customer surveys and other research and development, which may be with anonymised data
  • to respond to requests where we have a legal or regulatory obligation to do so
  • for internal record keeping and administration

Sharing your personal information

We will not sell, distribute or lease your personal information to parties or any other organisations to use for their own purposes unless we have your permission or are permitted by law to do so.


How long will we keep data for?

We may hold personal information for as long as it is necessary to do so, having regard to the purposes for which it was collected and the purposes for which it is to be further processed.

Security of your personal information

We are committed to try and ensure that your personal information is secure. In an effort to prevent unauthorised access or disclosure we have put in place physical, electronic and operational procedures intended to safeguard and secure the information we collect.

If the URL of a web page starts with HTTPS or you see a locked/green padlock symbol, your data should be encrypted when it is sent from your computer to our server. However, we cannot ensure the security of your data when it is being transmitted to our website or other digital sites from other pages and all transmission of personal information and other data is done at your own risk.

Controlling your personal information

If you have any data protection queries, please contact:, website by Sanitas Torremolinos (Ykalia Asist, S.L.)

Tel: +34 952 381 918 or +34 633 437 344


Address: Sanitas Torremolinos, C/ Hoyos, 41, E-29620 Torremolinos (Málaga), Spain.




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